Comprehensive Networking Support

Your network carries the lifeblood of the business. For users it’s out of mind - until something goes wrong. IT departments therefore need to have a network support service they can rely on. Our ServiceNet provides a solution for the total end-to- end management of networks, working proactively with our customers to monitor, improve, repair and manage their network investment.

Vendor Expertise

Understanding your workload demands, and using the right technology-fit for your organisational needs, is key to network management. Our ServiceNet is built upon our expertise in solution design, multiple vendor technologies and customer service– resulting ue end-to- end networking support.

  • Our ServiceNet spans the physical and virtualised environments of the data centre, campus and enterprise networks
  • Our ServiceNet engineers all hold industry recognised networking accreditations across multiple vendors; we deliver vendor-ratified services to our clients and our Service Net engineers have all necessary  vendor tools at their disposal
  • ServiceNet offerings are underpinned by a competitive set of service level agreements (SLAs); typically these are offered with a guaranteed fix SLA, making ServiceNet more comprehensive in its support than standard vendor offerings.

Keeping Your Network Healthy

Network management is more than just providing a fix; Techno soft ServiceNet team
works with customers to help keep their networks running as efficiently as possible
and mitigating risk of failure.

  • Our Network Health Checks assess your network assets, hardware, software, design, equipment lifecycle, and support coverage. This ensures your network infrastructure is fully optimised
  • We take a proactive approach to network support, ensuring we identify potential weaknesses or faults, and correct issues before they start to impact business performance
  • Comprehensive support is offered through Techno soft Service Desk , and our Field Engineering team can provide replacement parts and hardware break-fix for network devices on-site.
  • We’re focused on providing our customers with world class network support services globally.
SERVICE PACKAGE
BASIC ESSENTIAL PREMIUM
Equipment Repair and Maintenance
Parts Management and Logistics
Software Support, IOS Download, SMAT Access
Baseline Healthcheck
Self Service Device Configuration Management
Automated Fault Alerting
Device Software/ IOS Management
Managed Proactive Monitoring
Service Management




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+(44) 01235-426230

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info@tecknosoft.com

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