When you face an issue within your infrastructure, you want to know where to find a resolution. Our Service Desk is a UK-based support system
which runs from our Service Operations Centre based in Oxfordshire.

The SOC provides 24x7x365 centralised remote monitoring and management of our ustomer’s infrastructure, and allows our technical teams to deliver industry-leading reactive and proactive support.

Your First Point of Contact

When a problem within your infrastructure needs to be resolved, the quicker you get
answers, the better. Our Service Desk operation is designed to remove the stress from any
issues you may be facing, and deliver a solution within an agreed timeframe.

  • Our Service Desk seeks to maximise issue resolution as your first point of contact
  • Our operatives are trained in hardware and software support allowing them to resolve or diagnose problems immediately
  • First line support comes from our technical team who possess detailed knowledge of all major hardware and software technologies
  • Our architectural design team are also available to help resolve high priority problems

The Right Answers

Our customers trust us to provide the expertise needed to solve their IT challenges,
whatever the difficulty or technology. Service Desk is built around an extensive pool
of highly rained experts, all of whom are experienced in issue-resolution.

  • Teams are built around technology and sector - when we escalate a customer
    support requirement, the right person is available to help
  • With end-to- end customer relationships in place, our teams will support any
    eventuality within your infrastructure
  • All incidents are logged so that we can use data to identify root causes and
    permanently resolve issues.

Customer-focussed service

We recognise our customers’ their needs change over time. Our Service Desk is constantly
evolving to ensure our support systems remain adaptable to the needs of our customers.

  • Our technical team is trained to accommodate emerging technology trends
  • We regularly deploy completely unique solutions to address our customers’ business requirements.
  • We are focussed in offering your business the support it needs to run efficiently and profitably.
  • At Techno soft we commit to supporting our customers through their IT challenges, whenever they occur and whatever they are. If you’d like to find out how we can help please get in touch.




Call us on:
+(44) 01235-534365

OR

Email us at:
info@tecknosoft.com

Request a call back

We will answer you in
24 Hours.

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If you have a project in mind or a digital conundrum to solve, fill in the form below or call us on +(44) 01235-534365





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